Terms of service
Last updated: 12 September 2026
This website is operated by Nolivela LTD. Throughout these terms, "we", "us" and "our" refer to Nolivela LTD.
These terms apply to your use of nolivela.com and to every order placed through it. They apply to everyone who uses the site — visitors, customers and anyone who submits content.
By placing an order you agree to these terms, together with our Privacy Policy, Delivery Policy and Returns & Refunds Policy.
Nothing in these terms affects your statutory rights as a consumer.
1. Who we are
| Store name | Nolivela |
| Company name | Nolivela LTD |
| Business address | 1 Victoria Square, Belfast BT1 4QG, United Kingdom |
| support@nolivela.com | |
| Phone | +44 28 9032 2277 |
| Customer service | Monday to Friday, 9:00 am–5:00 pm UK time |
| Response time | Within one working day |
Saturday and Sunday: closed.
Our store runs on a third-party e-commerce platform. The purchase contract is between you and Nolivela LTD.
2. Who can order
You must be 18 or over to place an order, or have the permission of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility, as is activity under the account.
You agree to provide accurate billing, payment and delivery details, and to update them promptly if anything changes.
You may not use the site for unlawful purposes, infringe intellectual property rights, harass or abuse anyone, submit false information, or transmit viruses or other harmful code.
Where we reasonably believe these terms have been seriously breached, we may restrict access. Orders already accepted will still be fulfilled.
3. Our products
We describe and display our products as accurately as we can, including materials, measurements, colours and specifications.
Colour and finish can appear differently depending on your screen, lighting and device, and minor variation between production batches is normal.
Obvious errors in a description or price aren't binding on us. Where one affects your order, we'll contact you and you may proceed at the corrected price or cancel that item for a full refund.
Products are offered subject to availability. We may limit quantities per person, household or order, and withdraw a product from sale.
Where an item becomes unavailable after you order, we'll contact you and offer a comparable replacement or a full refund — your choice.
Nothing in this section limits your rights where goods are faulty, don't match their description, or aren't of the quality you could reasonably expect.
4. Prices
All prices are shown in pounds sterling and include VAT at 20%. The total displayed at checkout is the total you pay — no duties, no handling fees, and nothing collected on delivery.
The price that applies is the one shown when you place your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Where a price is reduced, any "was" price shown is a price at which the item was genuinely offered for a reasonable period.
Promotions may carry their own conditions, which we state at the time. A promotional price never affects your consumer rights.
5. Orders and contract formation
Products shown on the site are an invitation to order, not a binding offer.
Submitting an order is an offer to buy. You'll receive an automated acknowledgement confirming we've received it — that isn't acceptance.
The contract is formed when we confirm that your order has been dispatched.
We may decline or cancel an order where the item is unavailable, payment can't be authorised, we've identified an obvious pricing or description error, or we reasonably suspect fraud. Where payment has been taken and we cancel, we refund in full.
Cancelling before dispatch is free of charge. Email us with your order number as soon as you can.
6. Payment
Payment is taken when you place your order, using the methods shown at checkout.
Payments are processed by a PCI-DSS compliant provider, and we don't store your complete card details.
Please never send full card numbers or security codes by email. We will never ask you to.
If a payment is declined or reversed, we may cancel the order.
7. Delivery
Processing and delivery timeframes are set out in our Delivery Policy, which forms part of these terms.
Risk of loss or damage remains with us until the goods come into your physical possession — or that of someone you've identified to receive them. It doesn't pass when we hand the parcel to a courier.
If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the courier ourselves.
Delivery estimates are estimates. We aren't responsible for delays caused by couriers, weather or other circumstances outside our control, but we'll help you trace a delayed parcel.
Unless a different period has been agreed, we deliver without undue delay and within 30 days. Where we can't, we'll contact you and you may cancel without penalty; we refund within 14 days of cancellation.
8. Your right to cancel
As a consumer you have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, beginning the day after you receive the goods.
We voluntarily extend this to 30 days. No reason is required.
This right applies to sale items on exactly the same terms as full-price ones.
How to cancel
- Email support@nolivela.com with your order number, or use the model form in section 9
- We reply within one working day with the return address and a reference
- Send the goods back within 14 days of telling us
Condition of the goods
You may examine and handle an item as you would in a shop.
Where handling goes beyond that and reduces the value of the goods, we may make a proportionate deduction. We won't refuse the return on that basis.
When the right doesn't apply
- Items made to your specification or personalised for you
- Sealed goods that can't be returned for hygiene reasons once the seal is broken
- Goods that deteriorate or expire rapidly
- Gift cards
An exclusion applies only where we've stated it on the product page before you buy.
Not sure whether an item qualifies? Ask us before ordering.
Refunds
We refund the full amount — including the standard delivery cost — within 14 days of receiving the goods back, or of you providing evidence they were sent.
Refunds go to the payment method used for the original purchase.
Return postage is yours where you've changed your mind; ours where the item is faulty, damaged or incorrectly supplied.
Full details are in our Returns & Refunds Policy.
9. Model cancellation form
Complete this only if you wish to exercise your statutory right to cancel. An email works just as well.
To: Nolivela LTD, 1 Victoria Square, Belfast BT1 4QG, United Kingdom support@nolivela.com
I hereby give notice that I cancel my contract of sale for the following goods:
________________________________________
Ordered on: ______________ Received on: ______________ Order number: ______________
Consumer's name: ______________________ Consumer's address: ______________________
Signature: ______________________ (only if sent on paper)
Date: ______________
10. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
Where they aren't, you have a 30-day right to reject for a full refund. After 30 days you may ask for a repair or replacement; where that fails or isn't possible, you may claim a price reduction or a final right to reject.
These rights may be pursued for up to six years under the Limitation (Northern Ireland) Order 1989.
Contact us at support@nolivela.com within 30 days of delivery with your order number and photographs. You choose a replacement or a full refund, and we cover the return postage.
Any manufacturer's guarantee is additional protection and never replaces these rights.
A defect resulting from misuse, accidental damage or failure to follow care instructions isn't covered.
11. Intellectual property
All content on this site — the Nolivela name, logo, product photography, graphics, text and site design — belongs to Nolivela LTD or its licensors and is protected by intellectual property law.
You may use the site for personal, non-commercial purposes. Reproducing, distributing, modifying or commercially exploiting the content requires our written permission.
Copyright concerns about content on this site should be sent to support@nolivela.com with details of the material, where it appears and the basis of your claim. We'll review and respond.
12. Reviews and submissions
You retain ownership of what you submit. By sending us reviews, photographs, comments or suggestions, you grant us a non-exclusive, royalty-free licence to use, edit, publish and display that material.
You're free to share your genuine opinions and experiences, whether positive or negative.
Your content must be your own or shared with permission, based on genuine experience, and must not be unlawful, misleading, defamatory or infringing. You confirm that you've disclosed any compensation or incentive received in connection with a review.
You must not use a false email address or impersonate anyone else.
We may remove content that breaches these terms.
13. Third-party links and tools
Our site may link to websites and services operated by third parties, and may give access to tools we don't control.
Such tools are provided "as is" and used at your own risk. We aren't responsible for third-party content, accuracy or practices.
Complaints about third-party products go directly to that party.
14. Personal information and cookies
Personal information is handled in accordance with our Privacy Policy.
Non-essential cookies are set only with your consent, which you can withdraw at any time.
15. Errors and omissions
Our site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, delivery charges or availability.
We may correct such errors and cancel affected orders, including after you've placed one. Where we cancel for this reason, we refund in full.
16. Website availability
We aim to keep the site available, but can't guarantee uninterrupted access. Maintenance, technical faults and circumstances outside our control may cause interruptions.
We may change, suspend or discontinue parts of the service where reasonably justified.
Nothing in this section affects an order we've already accepted.
17. Our responsibility to you
Nothing in these terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights under the Consumer Rights Act 2015, and for anything else that cannot lawfully be excluded.
Where we fail to comply with these terms, we're responsible for loss or damage that is a foreseeable result of our breach. We're not responsible for loss that isn't foreseeable.
Our total liability arising from any order is limited to the amount you paid for that order.
Our products are supplied for personal and domestic use. Where it may lawfully be excluded, we're not responsible for business losses.
18. Indemnity
To the extent permitted by law, you agree to indemnify Nolivela LTD and its directors, employees, agents and suppliers against reasonable claims and costs arising from your serious breach of these terms, your breach of any law, or your infringement of a third party's rights.
19. Events outside our control
We aren't responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, courier disruption, industrial action, technical failures or government action.
Nothing in this section removes rights relating to delayed or failed delivery.
20. Changes to these terms
The current version is always available on this page with the date above.
The terms that apply to your purchase are those in force when you place your order. Changes don't apply retroactively to orders we've already accepted.
21. General
If any provision of these terms is found unlawful or unenforceable, the remaining provisions continue in full force.
Our failure to enforce a provision isn't a waiver of it.
These terms, together with our Privacy Policy, Delivery Policy and Returns & Refunds Policy, form the entire agreement between you and Nolivela LTD.
22. Contact
Nolivela LTD
Business address: 1 Victoria Square, Belfast BT1 4QG, United Kingdom
Email: support@nolivela.com
Phone: +44 28 9032 2277
Customer service hours: Monday to Friday, 9:00 am–5:00 pm UK time
Saturday and Sunday: closed.